FAQ
Parts & Fitment
How do I know if a part will fit my vehicle?
Check the fitment information and vehicle applications listed on the product page. Because vehicles can vary by model year, production date, engine, transmission, market and factory options, we recommend verifying compatibility before ordering.
If you're unsure, contact our team with your vehicle's year, make, model, VIN and the part you're interested in. We'll be happy to help you identify the correct part.
Can you help me find the right part for my car?
Absolutely. Our team specializes in European auto parts and can help identify the correct part for your vehicle.
When contacting us, provide as much information as possible, including your vehicle's year, make, model, VIN and, if available, the part number of the item you're replacing.
Can I search for a part using its part number?
Yes. Enter the Porsche, BMW, Mercedes-Benz, manufacturer or other known part number into the search bar.
Part numbers are one of the fastest and most accurate ways to locate a specific component.
What if I can't find the part I need on your website
Contact us.
Our online catalog is extensive, but availability extends beyond what you may find through a simple website search. If you're having trouble locating something, send us the vehicle information, VIN, part number or a description of what you need and our team will try to help locate it.
Why do some parts have several different part numbers?
Manufacturers sometimes supersede older part numbers with newer numbers as components are updated or replaced. The same component may therefore be associated with an original number, superseded number, manufacturer number or alternate number.
We display alternate part numbers on many product pages to make parts easier to identify.
Do you sell parts for classic and vintage Porsche models?
Yes. Classic Porsche parts are one of Sierra Madre Collection's specialties.
We carry parts and accessories for a wide range of Porsche generations, including many difficult-to-find components for classic and vintage models.
Do you sell parts for modern Porsche models?
Yes. Our catalog includes parts and accessories for both classic and modern Porsche vehicles.
Do you sell parts for BMW and Mercedes-Benz?
Yes. Sierra Madre Collection has expanded beyond Porsche and now carries a growing selection of BMW and Mercedes-Benz parts, accessories and performance products.
Our European vehicle catalog will continue to expand.
What is the difference between Genuine, OEM and aftermarket parts?
Genuine parts are supplied in the vehicle manufacturer's branded packaging.
OEM (Original Equipment Manufacturer) parts are produced by a manufacturer that supplies components to the vehicle manufacturer. In many cases, the component may be made by the same company that produced the original part.
Aftermarket parts are manufactured by companies other than the vehicle manufacturer and can range from economical replacement parts to premium upgrades and high-performance components.
When applicable, the brand and product information are displayed on the product page so you can choose the option that's right for your vehicle.
Do you sell performance and upgrade parts?
Yes. In addition to replacement and restoration parts, we carry performance products and upgrades for a wide range of European vehicles.
Do you manufacture any of your own parts?
Yes. Sierra Madre Collection offers SMC-branded products, including components developed to help keep classic vehicles on the road when suitable parts are difficult to source.
Check the individual product page for specifications, fitment and warranty information.
Ordering
How do I place an order?
Find the products you need, add them to your cart and follow the checkout process.
If you need assistance identifying parts or placing an order, contact our sales team.
Do I need an account to place an order?
You can shop directly through our website. Creating an account is required and will make it easier to manage your information and future orders.
Can I place an order by phone?
Yes. Our sales team can assist you by phone during business hours.
Call +1-323-593-4300
What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, Discover, PayPal, and Venmo
When will my credit card be charged?
Payment is processed as part of your order. Certain special orders, backorders or other transactions may require different processing depending on the product.
Contact us if you have a question about payment for a particular order.
Can I change my order after placing it?
Contact us as soon as possible.
We process orders quickly, so we cannot guarantee that an order can be changed once it has entered fulfillment or has shipped.
Can I cancel my order?
Yes. Contact our team immediately if you need to cancel an order.
Orders that have already been processed or shipped may not be eligible for cancellation. Custom orders, special-order products and certain other items may be non-cancelable.
Do you offer special-order parts?
Yes. Some products can be specially ordered or sourced.
Special-order products may have additional lead times, minimum quantities or handling charges and are generally non-cancelable, non-returnable and non-refundable.
Please confirm the details before placing a special order.
Do you offer gift cards?
Yes. Sierra Madre Collection offers gift cards that can be used toward eligible purchases from our store.
Shipping & Delivery
Where do you ship from?
SMC has a main headquarters in Los Angeles (our main shipping location) and then multiple fulfillment locations throughout the USA where we ship from. So in most cases your order will be shipped to you from the closest warehouse to reduce the shipping time.
Where does Sierra Madre Collection ship?
We ship worldwide.
Shipping options, availability and costs depend on the destination, product dimensions, weight and carrier availability.
How much does shipping cost?
Shipping costs vary depending on your order, destination, package size, weight and selected shipping method.
Available shipping options and charges are shown during checkout whenever possible.
Do you offer same-day shipping?
Many in-stock orders can ship the same business day when placed before the applicable carrier cutoff.
Current cutoffs are:
USPS: 12:00 PM Pacific Time
UPS/FedEx: 4:30 PM Pacific Time
Availability can depend on the product, order size and processing requirements.
How long will my order take to arrive?
Delivery time depends on product availability, your location and the shipping service selected.
Once an order leaves our facility, actual transit time is controlled by the carrier and can be affected by weather, customs, holidays and other circumstances outside our control.
How can I track my order?
When tracking information is available, it will be provided after your order ships.
Use the carrier's tracking system for the latest shipment status.
Why did I receive only part of my order?
Orders containing multiple products may occasionally arrive in separate shipments because products can have different availability or fulfillment requirements.
If your order has been split, additional items may arrive separately.
Do you ship internationally?
Yes. Sierra Madre Collection ships to customers around the world.
International shipping availability and cost depend on the destination and products being ordered.
Will I have to pay customs duties or import taxes?
International customers may be responsible for customs duties, taxes, brokerage charges or other import fees assessed by their country.
These charges are separate from the product and shipping charges paid to Sierra Madre Collection and are determined by the destination country's authorities.
Can you ship directly to my mechanic or restoration shop?
Yes. You can use your mechanic, repair facility, restoration shop or another appropriate location as the shipping address when placing your order.
Make sure the recipient and shipping information are accurate before completing checkout.
Do you ship oversized or heavy parts?
Many oversized and heavy products can be shipped.
Large items may require special handling, freight shipping or additional charges. Contact us if you need a shipping quote or assistance with an oversized product.
Can I pick up my order in Los Angeles?
Yes. Local pickup is available at our headquarters listed below, for most items! Please note, we strongly encourage you to place orders ahead of time and allow us to notify you when your order is ready for pickup:
Sierra Madre Collection
1669 Colorado Blvd
Los Angeles, CA 90041
USA
Contact us if you need assistance arranging your pickup.
Returns & Exchanges
What is your return policy?
Qualifying products may be returned within 30 days from the date of shipment.
A Return Merchandise Authorization (RMA) is required before sending an item back. Returned products must meet our return requirements, including being unused, uninstalled and in original packaging.
Some products are not eligible for return.
How do I start a return?
Contact Sierra Madre Collection before sending anything back.
We will determine whether the item qualifies for return and, if applicable, issue a Return Merchandise Authorization (RMA) number.
Do not send a return without an RMA.
Is there a restocking fee?
Returns and exchanges may be subject to a 20% restocking fee in accordance with our return policy.
Who pays for return shipping?
Return shipping must be prepaid by the customer unless otherwise arranged by Sierra Madre Collection.
What products cannot be returned?
Non-returnable products include:
Damaged or modified parts
Previously installed or altered parts
Custom products
Special-order products
Electrical parts
Special-priced or clearance products
Used products
Discontinued products
Special ordered Genuine Porsche Parts and accessories
Additional restrictions may apply to individual products.
Can I return a part after installing it?
No. Previously installed, altered or modified parts cannot be returned.
For this reason, always confirm that a part is correct before installation.
Can electrical parts be returned?
No. Electrical parts are not eligible for return.
Please confirm fitment before ordering or installing electrical components.
Can special-order or custom parts be returned?
No. Custom and special-order products are generally non-cancelable, non-exchangeable, non-returnable and non-refundable.
Where do I send an approved return?
Approved returns should be sent according to the instructions provided with your RMA.
The return address is:
ATTN: RETURNS
Sierra Madre Collection
1669 Colorado Blvd
Los Angeles, CA 90041
USA
Your RMA number must be clearly included with the return.
Order Problems
What should I do if I receive the wrong part?
Contact us before installing or modifying the product.
Provide your order number, details about the item you received and, if possible, photos of the product, packaging and part number. Our team will review the order and help determine the appropriate solution.
What should I do if my order arrives damaged?
Contact Sierra Madre Collection as soon as possible.
Keep the product, shipping box, packaging materials and labels, and take clear photographs of the damaged product and packaging.
Do not install or modify a damaged item while the issue is being reviewed.
What should I do if something is missing from my order?
First check your shipment information, as some orders may be shipped in multiple packages.
If an item should have been included but is missing, contact us with your order number and details about what you received.
My tracking says delivered, but I don't have my package. What should I do?
Check around the delivery location and with household members, neighbors, building staff or your receiving department first.
You should also review the carrier's tracking information. If you still cannot locate the package, contact the carrier and Sierra Madre Collection so the situation can be reviewed.
Warranty & Product Support
Do your parts include a warranty?
Warranty coverage varies by product and manufacturer.
Some products carry a manufacturer's warranty, while certain SMC or specialty products may have their own specific warranty terms.
Check the individual product page or contact us for warranty information about a specific product before ordering.
How do I make a warranty claim?
Contact us with your order information, product details and a description of the problem.
Photos, installation information and other documentation may be required depending on the product and manufacturer's warranty requirements.
Do not discard the product or packaging while a warranty claim is being reviewed.
Can you provide installation advice?
For many products, our knowledgeable sales team can help answer general product and fitment questions.
Some products may also include installation instructions or additional documentation on the product page.
Complex repairs, safety-critical systems and specialized installations should be performed by a qualified automotive technician.
Wholesale & Professional Customers
Do you offer wholesale or dealer pricing?
Yes. Dealers and automotive professionals are welcome.
Sierra Madre Collection offers B2B wholesale purchasing for qualifying businesses.
Who can apply for a wholesale account?
Automotive repair shops, restoration specialists, parts businesses, dealers and other qualifying automotive businesses may be eligible.
Contact us or use our B2B wholesale area for additional information.
Can you supply parts for a complete restoration or large project?
Yes. If you're restoring a vehicle or sourcing a large number of components, contact our team.
Providing your vehicle details and a parts list will help us assist you more efficiently.
Can repair shops and restoration businesses order directly from Sierra Madre Collection?
Yes. We work with individual enthusiasts as well as professional repair shops, restoration businesses and other automotive professionals.
Contact us for assistance with larger orders or information about B2B wholesale purchasing.
About SMC
Click here for our full About Us page.
How long has Sierra Madre Collection been in business?
Sierra Madre Collection was founded in 2007 from a passion for Porsche restoration.
What began while founder Jorge Perez was working on his own Porsche restorations grew into a dedicated parts business serving enthusiasts, restoration specialists and automotive professionals around the world.
Does Sierra Madre Collection have a physical location?
Yes.
Our showroom, warehouse and offices are located in Los Angeles, California.
Sierra Madre Collection
1669 Colorado Blvd
Los Angeles, CA 90041
USA
Can I visit Sierra Madre Collection in person?
Yes. Our Los Angeles showroom is open:
Monday–Friday: 8:00 AM–5:00 PM
The showroom is closed Saturday and Sunday.
How can I contact Sierra Madre Collection?
Phone: +1-323-593-4300
Text: +1-323-689-5036
Sales: Sales@SierraMadreCollection.com
General Information: Info@SierraMadreCollection.com
Our phone team is available Monday through Friday from 6:00 AM to 5:00 PM Pacific Time.
Why buy from Sierra Madre Collection?
Sierra Madre Collection has been serving Porsche and European car enthusiasts since 2007.
Our catalog combines Genuine, OEM, aftermarket, reproduction, restoration and performance products with knowledgeable support from a team that understands the vehicles we serve.
We don't simply sell commonly available parts. We've also worked to reproduce hard-to-find components and develop SMC products when suitable parts are no longer available.
Whether you're maintaining a daily driver, repairing a modern European vehicle, restoring a classic Porsche or building something special, our goal is simple: help you find the right parts and get your project back on the road.
Still have a question?
We're here to help.
Contact Sierra Madre Collection with your vehicle information, VIN, part number, order number or question, and our team will help point you in the right direction.
Call: +1-323-593-4300
Text: +1-323-689-5036
Email: Sales@SierraMadreCollection.com
