We work hard to get your parts on their way to you as quickly as possible.

Same-Day Shipping Cutoff Times

• USPS: Order by 12:00 PM Pacific Time
• UPS & FedEx: Order by 4:30 PM Pacific Time

Orders placed after the applicable cutoff time will be processed as soon as possible on the following business day. Shipping times may vary depending on product availability, special-order items, payment processing and the shipping service selected.

Local Pickup

Local pickup is available from our Los Angeles location after you contact us to confirm availability:

Sierra Madre Collection
1669 Colorado Blvd
Los Angeles, CA 90041

There is plenty of parking!

If you have questions about product availability or shipping before placing your order, please contact our team at +1-323-593-4300.

Sierra Madre Collection ships Porsche, BMW, Mercedes-Benz and other European automotive parts to customers around the world.

International shipping options and costs vary depending on the destination, size and weight of the shipment, products ordered and available shipping services.

Please note that international orders may be subject to customs processing, import duties, taxes or other fees imposed by the destination country. These charges, when applicable, are separate from the cost of your order and shipping.

For questions about an international order or shipping to your country, please contact our team before ordering. We're happy to help.ere.

We carefully prepare orders for shipment, but occasionally a package may be delayed, lost or damaged while in transit.

Delayed or Lost Packages

If your tracking information has stopped updating, your package is significantly delayed or you believe your shipment may be lost, please contact our team with your order number and tracking information. We'll help you determine the next steps.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible. To help us resolve the issue, please keep the product, shipping box and all original packaging and take clear photos of:

• The damaged product
• The shipping box and any visible damage
• The shipping label
• The internal packaging

Please do not discard the packaging until our team has reviewed the issue!

Contact us at +1-323-593-4300 or sales@sierramadrecollection.com and include your order number so we can assist you as quickly as possible.

Don't worry, we'll make it right!

Eligible products may be returned within 30 days of shipment.

To qualify for a return, products must be unused, undamaged, unmodified and in resalable condition. Items should be returned in their original packaging with the manufacturer's part number clearly identifiable.

All returns require prior authorization from Sierra Madre Collection and must include a valid Return Merchandise Authorization (RMA) number.

Return shipping must be prepaid. Please do not send returns C.O.D.

Returns and exchanges may be subject to a restocking fee. Original shipping and handling charges are non-refundable.

Some products cannot be returned due to their condition, product type or the way they were ordered.

The following items are not eligible for return:

• Damaged or modified parts
• Previously installed or altered parts
• Custom-made parts
• Special-order parts
• Electrical parts
• Clearance or specially priced items
• Used parts
• Discontinued parts

Please check product details carefully before ordering. If you're unsure whether a part is correct for your vehicle, contact our team before placing your order. We're happy to help verify fitment whenever possible.

Once your return arrives at Sierra Madre Collection, our team will inspect the item and confirm that it meets the return requirements.

Eligible returns are typically processed within 3–5 business days of receipt.

Once your refund has been approved, it will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the credit to your account.

Original shipping and handling charges are non-refundable. Applicable restocking fees may be deducted from the refund.

Special-order and custom-made products are ordered or produced specifically for your purchase and are generally non-cancelable and non-returnable.

Please carefully verify your vehicle information, fitment, specifications and product selection before placing a special or custom order.

If you're unsure whether a product is right for your vehicle, please contact our team before ordering. We'll be happy to help you confirm the details whenever possible.